Successfully navigate the most complicated challenges

The Client

• A Top 100 online retailer in building/construction materials
• Millions of shipments every year
• Millions of products across thousands of brands
• Seeking advice on how to identify and leverage relevant AI solutions

Engagement Summary

Evaluated areas within the business where AI could have the greatest near-term and long-term tangible impact and assist with implementation.

The Outcome

The solution, a Technical Product Expert AI Assistant, was designed to assist internal staff (i.e. sales, support) and customers by answering complex and nuanced technical product questions at a large scale. The AI was able to reduce rep involvement, increase conversion, and enabled reps to spend time serving higher-value accounts.  10X+ reduction in ticket resolution time and corresponding expense.

Why We Were Chosen

• Direct industry knowledge and expertise
• Other successful AI deployments within the sector
• Desire to work with H&Co on a long-term basis based on trust, experience, and results

The Client

• Large commercial door hardware distributor
• Family-owned and professionally operated
• Rapidly growing and expanding into new markets
• Seeking a clear plan to improve their eCommerce capabilities to support growth plans

Engagement Summary

Provide strategic recommendations and direction to improve the company's eCommerce capabilities and performance.

The Outcome

After identifying and weighing multiple risks and compromises with the existing eCommerce platform, an ROI-focused strategy to replatform was developed combined with a long-term data strategy capable of supporting the company's operational requirements and ambitious growth objectives.

Why We Were Chosen

• Domain expertise and a track record of building a successful company in the space
• Understanding of complex product catalogs and B2B businesses
• Ability to work quickly, efficiently, and provide sound advice

The Client

• Industry-leading EdTech software company
• 25+ years industry experience
• 250,000+ registered users
• Large clients, including California Dept. of Education (CA DOE)

Engagement Summary

Worked with the founders to identify pathways to grow and sell the company to achieve liquidity as the founders prepare for retirement.

The Outcome

Developed a referral partner sales model strategy to leverage key industry relationships, a strong product reputation, and accelerate sales with qualified prospects while eliminating risks associated with expanding a sales team. Reviewed exit options and related preparation for a 100% sale of the company, a partial sale, raising venture capital, and hiring a replacement CEO to operate the company and enable the founders to step away while retaining ownership.

Why We Were Chosen

• Direct experience starting, scaling, and selling companies in the technology industry
• Experience helping companies successfully sell or raise capital
• Long-term personal relationships and trust with the founders